About Us
We believe a clean space is essential for your well-being and productivity, and we strive to make that a reality for every client.
Trusted Partners in Cleaning
Our partner companies share our commitment to innovation, excellence, and clients well-being, allowing us to offer an even broader range of services and resources.
Meet the Founder
Greg Dumford
Businesswoman / Cleaning Specialist
Sofia Martinez is the heart and soul behind SHINE®. With a passion for creating spotless, welcoming homes, Sofia has built a team committed to excellence in every clean. As both a business leader and hands-on manager, she ensures that each client receives personalized service and the highest standards of care.
Meet Our Professionals
James Parker
Lead Cleaning Specialist
James brings over a decade of experience in residential cleaning to SHINE®. Known for his attention to detail and efficiency, he takes pride in transforming homes into pristine spaces.
Carlos Diaz
Senior Cleaning Technician
With a strong background in deep cleaning and eco-friendly practices. He is passionate about using sustainable products that keep homes both clean and safe.
Ethan Patel
Window Cleaning Specialist
With his expert knowledge in streak-free cleaning techniques and tools, he ensures that homes get the clear and gleaming windows they deserve.
10+
Years of Services
1k+
Kitchens Served
40+
Professional Cleaners
300+
Satisfied Clients
Services
What we offer
At HALCYON®, we provide a comprehensive range of residential cleaning services designed to keep your home spotless and fresh. Our team is dedicated to delivering high-quality, reliable cleaning solutions tailored to meet your unique needs.
Warewashing Program
Comprehensive dishwashing solutions for commercial kitchens, healthcare facilities, and food service establishments. Our flexible monthly or biweekly service includes proactive maintenance, chemical calibration, and water quality testing to ensure optimal wash and rinse cycles.
Laundry Chemical Systems
Complete maintenance and optimization services for laundry operations across hotels, healthcare facilities, and commercial laundry services. From industrial washers to chemical dispensing systems, we ensure efficient and reliable performance with consistently clean results.
Equipment Services
Full-service equipment solutions including installation, repair, maintenance, and dispenser services. Our certified technicians handle everything from dishwashers to dispensing systems, providing prompt service to minimize downtime and ensure uninterrupted operations.
Chemical Systems Management
Expert optimization of dilution and chemical dispensing systems across various industries. Our technicians specialize in cleaning, calibrating, and adjusting chemical concentrations to ensure peak efficiency, minimize waste, and maintain safety standards.
Lease to Own Program
Cost-effective equipment acquisition with ownership benefits after a specified period. This program offers flexibility for businesses looking to spread equipment costs over time while enjoying reduced prices on chemicals and maintenance services.
Customer Owned Equipment Program
Specialized maintenance and servicing for your existing equipment. Whether you own your equipment outright or are transitioning from other programs, we provide flexible service options with regular cleaning, maintenance, and chemical adjustments.
FAQ's
Frequently Asked Questions
What industries do you specialize in (restaurants, hotels, healthcare, commercial kitchens)?
Industries we specialize in
Restaurants, hotels/resorts, caterers, cafeterias, country clubs, breweries/distilleries, healthcare/assisted-living, schools/universities, and any operation with a commercial kitchen or on-premise laundry. If you prepare food or wash linens at scale, we can support you.
What geographic area do you cover, and are emergency calls available nights/weekends?
Service area & emergency availability
We primarily serve Spokane and the greater Inland Northwest. For sites outside that area, reach out and we’ll confirm coverage or coordinate a visit.
After-hours & weekend support is available for critical issues (e.g., dishmachine outages, chemical feed failures). For urgent assistance, call (509) 294-2005.
Do you provide SDS sheets, compliance training, and safety audits?
SDS, compliance training, and safety audits
Yes. We provide Safety Data Sheets (SDS) for every product—delivered as a printable binder and a digital/QR copy posted in the dish room and laundry. Each install includes:
Labeling & wall charts (dilution/mix, color-coded tips, PPE)
Staff training on safe handling, storage, first aid/eyewash, and spill response
Documentation for inspections (SDS, service logs, calibration records)
We can also conduct periodic safety/compliance refreshers and help prep for health-department audits.
How do you onboard a new location and train staff?
How onboarding works (and staff training)
Site assessment – water quality check, equipment inventory, workflow review.
Program design – chemical set & dilution ratios, dispenser locations, PM schedule.
Install & calibration – mount/label dispensers, set feed rates, verify temps/TDS/pH.
Team training – dishroom/laundry procedures, safety, daily checks, who to call.
Go-live support – first-week check-in to fine-tune dosing and procedures.
Ongoing service – scheduled PM visits + emergency on-call when needed.
Most sites go live in a few business days (timing depends on equipment and access).
Who is my dedicated account contact, and how do escalations work?
Your dedicated contact & escalations
You’ll have a named account manager and an assigned field service technician.
How to reach us: the direct line on your service stickers or (509) 294-2005; you can also email your account manager for non-urgent requests.
Response targets: same-day for critical failures; next business day for routine service.
Escalations: account manager → service manager → owner/leadership, with updates documented in your service log and emailed after each visit.
Got anything to ask about cleaning service that you need? Contact us and we will answer all your questions.
Testimonials
What our Customers are Saying...
Halcyon is a very solid company and stands behind their service and products. Greg is extremely knowledgable, with very competitive pricing.
★★★★★
Richard Reeves
Greg is awesome and always has great suggestions for better, more affordable products. He even came out late on a Friday night to look at my dishwasher to switch out a part.
★★★★★
Trevor Hoffman
24 Taps Burgers & Brews
Spokane, WA
The owner, Greg, was great to work with and very thorough. If you love supporting locally owned businesses, this is a great one for you. The price and quality is comparable to none. I’ll definitely be doing business with Halcyon again in the future.
★★★★★
Emily Saints
Refresh Your Space with Our Committed Cleaning Professionals